Privacy Policy

To provide a premium co-living experience, we collect the following data:

• Personal Identifiers: Name, gender, age, and contact details (email, phone, address).
• Verification Documents: Government IDs (Aadhar, PAN, Passport, Voter ID), proof of employment, or educational background to verify your identity.
• Financial Data: Bank account or card details for seamless rent and security deposit processing.
• Social Integration: If you log in via social media, we access public profile data (name, email, profile picture) as permitted by your account settings.
• Safety Monitoring: We reserve the right to record calls and chat logs on our Platform to resolve disputes and ensure resident safety.

We use Cookies, web beacons, and device IDs to improve Platform functionality and prevent fraud:

• Usage Analytics: Identifying which features you use most to enhance your experience.
• Third-Party Ads: We may partner with ad networks (like Google) to show relevant offers based on your interests.
• Control: You can disable cookies in your browser, though some Platform features may be limited.

Your information is strictly used for:

• Service Delivery: Registering your stay and verifying your authority to use our facilities.
• Operational Needs: Processing payments, internal record-keeping, and market research.
• Communications: Sending transactional updates and occasional promotional offers (even if you are on the NCPR/DND list, by registering, you consent to these communications).

We take your security seriously:

• Security: As an ISO 27001:2013 certified company, we employ industry-standard encryption and procedural safeguards.
• Third-Party Sharing: Data may be shared with trusted vendors (payment gateways, credit bureaus) only as necessary to provide services.
• Legal Compliance: We will disclose information to law enforcement if required by a court order or governmental authority.

• Access & Correction: You may review, update, or request the deletion of your data by emailing soholivpg@gmail.com.
• Account Closure: Upon request, we will remove your information from public view, though some data is retained for legal and audit purposes.
• Password Security: You are responsible for your account password. If compromised, notify us immediately.